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Customer Service

Los servicios de asistencia técnica de ARANOW ofrecen ayuda personalizada en una media de entre 24 y 48 horas; proporcionan recambios y formación a sus empleados.
Good customer service, maintenance and technical support.

Commit - Deliver - Satisfy:
good advice from day one, the key of
success to offer a good customer service,
maintenance and technical support.

ARANOW’s goal is to develop and establish standards to help our customers win. To achieve this goal, we must go beyond designing safe and efficient packaging solutions, and help our customers keep their equipment in optimum conditions so they will run properly in the long term while avoiding unexpected breakdowns that could stop the production line.  
To this end, our Customer Service Department has developed three maintenance contract models to cover your needs in the best way possible. 

Our Customer Service represents and defends the customer’s interests within the company, in order to provide solutions to meet their needs in the shortest time. 
With a team of 7 technicians constantly travelling around the globe and with the possibility of connecting remotely to the client’s machine, they offer an customised service within an average of 24-48h.

This department is divided into two main branches:

  • Technical Service: If required by the customer, we send a technician to integrate and adjust the machine to their production line and train operators who will work with it and will be in charge of the subsequent maintenance. When production is running our technicians are always available in order to help the customer, whatever their needs may be. 
  • Spare parts management. 

Contact

customerservice@aranow.cat

+34 937 154 676